Common questions常见问题
Where is my data kept?我的数据存在哪？
On your iPhone. Trips, plans, spending, guides, bookings and document photos live in the app's own storage on the device. There is no account to sign into, and nothing syncs to a server today.在你的 iPhone 上。行程、安排、账本、攻略、预订和证件照片都存在 App 自己的本地存储里。目前没有账号体系，也不会同步到任何服务器。
What does the hippo planner send out?河马规划师会发出去什么？
Only what it needs to answer: the message you typed, and — if you turned on "Use my trip" — a summary of that trip (destination, dates, the plans already on it). It never sends your spending records, document photos or contacts. The full picture is in the privacy policy.只发回答所需的部分：你输入的那句话，以及在你打开「带上我的行程」时，该行程的概要（目的地、日期、已有安排）。账本记录、证件照片、通讯录一概不发。详见隐私政策。
Does it work without internet?没网能用吗？
Most of it, yes — your trips, guides, spending, documents and the show-a-card screen all work offline. The AI planner and live currency rates need a connection.大部分能用——行程、攻略、账本、证件、出示卡片都不用网。AI 规划师和实时汇率需要联网。
Why does it ask for the microphone?为什么要麦克风权限？
So you can talk to the planner instead of typing, and for face-to-face conversation translation. Speech is turned into text on your iPhone itself; the audio never leaves the device.为了让你可以对着河马说话，而不用打字，以及面对面的对话翻译。语音在 iPhone 本机转成文字，录音不会离开设备。
How do I delete everything?怎么删掉全部数据？
Delete the app. Because everything is stored locally, removing TripHipo removes all of it. If you'd like written confirmation, email us.删掉 App 即可。所有数据都在本地，卸载就一起没了。需要书面确认的话，写信给我们。
Can I get my data out?数据能导出吗？
Export is on the way. Until it ships, email us and we'll walk you through pulling a trip out by hand.导出功能正在做。在它上线之前，写信给我们，我们教你把行程手动导出来。
I found a bug / I want a feature发现了 bug / 想要某个功能
Both go to the same inbox and both are welcome. For a bug, tell us what you did, what happened, and what you expected instead — a screenshot helps more than a paragraph.都发到同一个邮箱，都欢迎。报 bug 的话，说清楚你做了什么、发生了什么、你以为会发生什么——一张截图胜过一段话。